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Contact Us
We are always pleased to hear from Australians and those with an Australian connection around the world and at home. We welcome your comments on issues addressed on our website and any other matters you feel are important.
However, before you send us a question of any nature, please read our general policy on responding to queries below. Bear in mind that we are a volunteer-run organisation with limited resources.
E-mail Contact
Go to the page for the country or region you are in using the links below.
Please include your telephone and fax numbers with country and area code and tell us which time zone you are in so that we can get back to you by telephone or fax if necessary.
Southern Cross Group Worldwide Contact Points
Telephone and Fax Contact
We've all experienced the frustration of not being able to talk to a "live person" in a particular organisation. Sometimes it helps just to be able to pick up the phone and speak to someone about a matter which concerns you.
We are happy to take calls in Brussels and London (on the proviso that if you are calling from another time zone you calculate the time difference first and don't call in the wee hours!)
We receive many queries every day from Australians around the world. The flood of e-mails is now of such a volume that our volunteer committee is stretched to its limits. While we want to hear your thoughts and views, before you send us a message, please read the following. This will allow us to use our limited resources as effectively as possible, so that we can spend less time answering e-mails and more time developing policy submissions and doing other work of importance to the whole Australian expatriate community.
Requests to be put on the SCG E-Bulletin List
If you simply wish to be put on the SCG's free e-mail bulletin list, please sign yourself up directly rather than writing to us. This will ensure that you automatically receive updates on the progress of our various issues as events occur. Our e-mail list is powered by Constant Contact Microsoft software and you can unsubscribe yourself at any time. We do not share your personal contact details with any other individual or organisation.
Requests for Advice on Citizenship, Immigration and Other Matters - Please Make a Donation
Quite a few questions people address to us by e-mail are already comprehensively answered on our website. Please use the search facility at the top of this page to search our whole website BEFORE you e-mail us. You should also check relevant government websites for information before you write to us.
We are receiving an increasing number of complicated queries from people wanting specific advice on their personal citizenship or immigration situation. Some of these queries can take one of our volunteers several hours to answer properly. Requests of this nature should really be addressed to a qualified immigration lawyer in the relevant jurisdiction, rather than to the SCG. While we aim to provide support to members of the Australian diaspora within the confines of our limited volunteer resources, we are not a free immigration and citizenship advice bureau. And it is disheartening to spend a great deal of time preparing responses to these queries when often the recipients even forget to thank us.
We do have a number of lawyers on our volunteer SCG Committee, qualified in various jurisdictions. Some of them have expertise in immigration and citizenship matters. If you send us a query which we judge will take more than 15 minutes to answer, we will e-mail you back and ask you to make a donation of a suggested amount to the Southern Cross Group before we provide you with an answer. You can make your donation using the Amazon Honor System. Your donation will help us pay for website hosting and the many other expenses we face in running the SCG. This is a small way that you can say thank you for the support we provide you with.
You can contact us using our general e-mail address or the e-mail address of the SCG Committee Member nearest you.
Become a Country or Regional Coordinator
If you are interested in becoming a volunteer coordinator in a country or region where we presently do not have a representative, or if you'd like to join the volunteers we already have in your area as an extra contact, please e-mail Anne MacGregor.
